Technical Support

If you encounter a software problem when installing or playing one of our games and the particular quandary could not be found in the game manual or be solved by updating your computer with the latest audio or video drivers, you may contact our helpdesk.

Before sending any e-mails to our helpdesk, we strongly advise you to browse the particular forum for the game you want to play . In most cases known issues, patches or updates are listed there. If your problem cannot be found in the manual or on our website, then please send and email to support@lighthouse-interactive.com. We aim to respond to your query within 48 hours.

When contacting our support desk, be sure to include:

- The exact title of the game (e.g. Ship Simulator 2008 or Delaware 2)

- A brief description of the problem. (e.g. my game crashed after reaching level x)

- The hardware configuration of your computer. Note: in order to give any support we require a Direct X Diagnostic-report of your computer for this purpose. To generate such a dxdiag file. Please follow these steps:

Start > Run, type “dxdiag:  and press OK).  Wait for the program to finish and click “save all info” to copy all hardware info to a .txt file. Now you can email this file to our support desk.

Note: Please do NOT e-mail us using a Hotmail or Yahoo e-mail address. For some reason Hotmail and Yahoo automatically filter out (and delete) our replies, making it hard for us to get in touch. If you don’t have any other accounts than Hotmail or Yahoo, then please check your “unwanted items” or “spam” folder regular. Our reply might be filtered out.

For updating your display drivers, please use one of the following links:

For ATI based chipsets please visit:
www.ati.com

For NVIDIA based chipsets please visit:
www.nvidia.com

For updating your DirectX version please visit:
www.microsoft.com/windows/directx